Pricing built around your actual environment.
We define the systems, security services, equipment, and support scope before work begins. There is no one-size-fits-all package.
Managed Network and Security
Custom monthly pricing
Your monthly management fee is based on the systems we manage and the complexity of your property - not a one-size-fits-all package. We define the covered equipment, security services, and support scope before work begins.
- Ongoing security monitoring and scanning for enrolled systems.
- Remote assistance and onsite support as needed within managed scope.
- Routine maintenance as needed for managed systems.
- A clear proposal identifying the covered environment.
Projects and Installations
Custom project pricing
One-time network, Wi-Fi, camera, cabling, security, and equipment work is scoped around the site, equipment, and finished result.
- Defined project scope and handoff.
- Equipment and installation itemized in the project quote.
- Ongoing management is separate unless included in the agreement.
- No implied continuing subscription after project completion.
What shapes the proposal?
Relevant factors include managed firewalls, switches, access points, endpoints, cameras or recorders when managed, multiple buildings, outdoor coverage, high-availability designs, and overall complexity.
A site with one firewall, one switch, and two access points requires a different level of management than an estate with redundant firewalls, eight switches, and thirty access points. Your proposal reflects the actual environment.
Monthly management or one-time project?
| Topic | Monthly management | One-time project |
|---|---|---|
| Billing | Custom monthly fee | Custom project quote |
| Monitoring and security scanning | Included for enrolled systems | Ongoing management is separate unless included in the agreement |
| Remote/onsite support | Included as needed within managed scope | Defined by the project scope and handoff |
| Routine maintenance | As needed for managed systems | Not an implied continuing subscription |
| New equipment and installation | Itemized in the proposal | Itemized in the project quote |
The proposal identifies recurring management, included subscriptions, equipment purchases, and any installation or onboarding charges that apply to your scope.
Common questions
Can you manage existing equipment?
We can take over eligible existing equipment from vendors in our Products and Partners section after reviewing compatibility, condition, support status, licensing, and administrative access.
Are onsite visits included?
Monthly management includes onsite support when needed and routine maintenance visits as needed for systems within the managed scope.
Is security scanning included?
Yes. Ongoing monitoring and recurring security scanning are included for systems enrolled in the monthly agreement; no separate Starlight scanning subscription is required for those systems.
Why is pricing custom?
Equipment count, property layout, managed services, licensing, and complexity vary substantially. The proposal reflects the real environment rather than forcing it into a flat package.
Does network support include device repair?
Network support covers the connections and network equipment that your devices rely on. Repairing a connected device, programming its manufacturer-specific features, or servicing its internal hardware is included only when that work is part of the agreed scope. Camera work remains included when part of the agreed camera scope.
When is support available?
Automated monitoring continues 24/7 for enrolled systems. Human remote and onsite assistance follows the published Support Hours.
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